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    Terms and Conditions

    Terms and Conditions

    1. Introductory Provisions

    1.1 These Terms and Conditions (“Terms and Conditions”) of PLASTICO – Zdenko Todorović, registered at Janov 11, 569 55 Janov u Litomyšle, ID No. 74834011, file number 360903 at the Municipal Authority Litomyšl (“Seller”), govern in accordance with Section 1751(1) of the Czech Civil Code the mutual rights and obligations arising from a purchase agreement (“Purchase Agreement”) concluded between the Seller and a natural person (“Buyer”) via the Seller’s online store.

    1.2 The online store is operated on the website www.plasti-co.eu (“Website”), through the online store interface (“Online Store Interface”).

    1.3 These Terms and Conditions do not apply to persons who intend to purchase goods as legal entities or persons acting within their business or professional activities.

    1.4 Provisions deviating from these Terms and Conditions may be agreed in the Purchase Agreement. Any such deviating provisions prevail over these Terms and Conditions.

    1.5 These Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are prepared in the Czech language. The Purchase Agreement may be concluded only in Czech.

    1.6 The Seller may amend or supplement these Terms and Conditions. This does not affect rights and obligations arising during the period of validity of the previous version.

    2. User Account

    2.1 Based on registration at the Website, the Buyer may access their user interface (“User Account”), through which they may place orders. If enabled by the Online Store Interface, orders may be placed without registration as well.

    2.2 The Buyer must provide correct and truthful data during registration or when placing an order, and update the data in case of changes. The Seller considers the Buyer’s provided data as correct.

    2.3 Access to the User Account is secured by a username and password. The Buyer must keep login credentials confidential.

    2.4 The Buyer is not allowed to permit third parties to use their User Account.

    2.5 The Seller may cancel the User Account, especially if the Buyer does not use it for more than one year or breaches obligations under the Purchase Agreement.

    2.6 The Buyer acknowledges that the User Account may not always be available due to necessary maintenance.

    3. Conclusion of the Purchase Agreement

    3.1 All presentation of goods in the Online Store Interface is for informational purposes only and the Seller is not obliged to conclude a Purchase Agreement regarding such goods.

    3.2 The Online Store Interface specifies goods, their prices (including VAT and all related fees), and return costs when goods cannot be returned by standard postal means. Prices remain valid as long as they are displayed.

    3.3 Information about packaging and delivery costs applies only to goods delivered within the Czech Republic and the Slovak Republic.

    3.4 To place an order, the Buyer completes an order form in the Online Store Interface. The form includes:

    • selected goods,

    • payment method,

    • delivery method,

    • delivery costs.

    3.5 Before submitting the order, the Buyer may review and change the information entered. The order is submitted by clicking the “Complete Order” button. The Seller considers all information in the order to be correct.

    3.6 The Seller confirms receipt of the order via email sent to the Buyer’s email address. Depending on the nature of the order, the Seller may request additional confirmation.

    3.7 The Purchase Agreement is concluded at the moment the order confirmation is sent to the Buyer.

    3.8 The Buyer agrees to the use of remote communication means when concluding the Purchase Agreement. Any costs incurred by the Buyer are borne by the Buyer.

    4. Price of Goods and Payment Terms

    4.1 The Buyer may pay the purchase price and delivery costs as follows:

    • cash on delivery,

    • bank transfer to Seller’s account 192805048/0600 (Moneta Money Bank),

    • PayPal,

    • payment card,

    • via external credit provider.

    4.2 Delivery and packaging costs are added to the purchase price.

    4.3 The Seller does not require deposits or advance payments, unless stated otherwise.

    4.4 For cash or cash-on-delivery payments, the purchase price is payable upon receipt of goods. For cashless payments, it is due within 3 days from the conclusion of the Purchase Agreement.

    4.5 The Buyer must use the correct variable symbol for payments. The payment obligation is fulfilled when funds are credited to the Seller's account.

    4.6 The Seller may require full payment before dispatching goods.

    4.7 Discounts cannot be combined unless expressly agreed.

    4.8 The Seller issues tax documents electronically to the Buyer’s email address.

    5. Withdrawal from the Purchase Agreement

    5.1 The Buyer cannot withdraw from the Purchase Agreement in cases defined in Section 1837 of the Civil Code, such as:

    • goods made to the Buyer’s specifications or customised,

    • goods subject to rapid deterioration,

    • goods inseparably mixed after delivery,

    • goods in sealed packaging for hygiene reasons once opened by the Buyer,

    • audio/video recordings or software with broken seals.

    5.2 Unless excluded, the Buyer may withdraw within 14 days from receipt of goods (or last part of a multi-delivery).

    5.3 The Buyer must send notice of withdrawal to the Seller within the withdrawal period, using the Seller’s form or via email/post.

    5.4 The Buyer must return goods within 14 days of withdrawal. Return shipping costs are borne by the Buyer.

    5.5 The Seller refunds payment within 14 days, using the original payment method unless agreed otherwise, but not before receiving the goods or proof of return.

    5.6 The Seller may deduct compensation for reduced value of goods caused by the Buyer.

    5.7 If the Buyer received a gift along with the goods, the gift must be returned upon withdrawal.

    6. Transport and Delivery of Goods

    6.1 If the Buyer requests a special delivery method, they bear associated risks and costs.

    6.2 If goods are delivered to an address specified by the Buyer, the Buyer must accept the goods.

    6.3 If delivery must be repeated or performed differently due to Buyer’s fault, the Buyer covers related costs.

    6.4 Upon delivery, the Buyer must inspect packaging and notify the carrier immediately of any defects.

    6.5 Additional delivery rights and obligations may be defined separately by the Seller.

    7. Rights from Defective Performance

    7.1 Buyer rights are governed by the Civil Code and the Consumer Protection Act.

    7.2 The Seller guarantees that goods are free from defects at the time of receipt, in particular that goods:

    • have agreed or usual characteristics,

    • are suitable for their intended or usual purpose,

    • correspond to samples or models,

    • match quantity, measurement, or weight,

    • comply with applicable laws.

    7.3 Warranty does not apply to defects for which a lower price was agreed, wear resulting from normal use, or defects of used goods corresponding to their previous wear.

    7.4 If a defect occurs within 6 months of receipt, goods are presumed to have been defective upon receipt. The Buyer may assert claims for defects within 24 months.

    7.5 Complaints may be filed at the Seller’s business premises or registered address.

    7.6 The Seller may issue a separate complaints procedure.

    8. Other Rights and Obligations

    8.1 Ownership of goods transfers to the Buyer upon full payment.

    8.2 The Seller is not bound by any codes of conduct.

    8.3 Consumer complaints are handled via info@plasti-co.cz.

    8.4 Out-of-court dispute resolution is overseen by the Czech Trade Inspection Authority (ČOI).

    8.5 The European Consumer Centre Czech Republic acts as a contact point for online dispute resolution.

    8.6 The Seller is authorised to trade under a trade licence. Supervision is conducted by relevant authorities, including the Trade Licensing Office, the Office for Personal Data Protection, and ČOI.

    8.7 The Buyer assumes the risk of changes in circumstances.

    9. Personal Data Protection

    9.1 The protection of the Buyer’s personal data, where the Buyer is a natural person, is provided in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.

    9.2 The Buyer agrees to the processing of the following personal data: name and surname, residential address, identification number, tax identification number, email address, and telephone number (collectively referred to as “personal data”).

    9.3 The Buyer agrees that the Seller may process the Buyer’s personal data for the purpose of exercising rights and fulfilling obligations under the Purchase Agreement and for managing the User Account. Unless the Buyer chooses otherwise, the Buyer also agrees that the Seller may process personal data for the purpose of sending information and commercial communications. Granting consent to personal data processing under this Article is not, on its own, a condition preventing the conclusion of the Purchase Agreement.

    9.4 The Buyer acknowledges that they are obliged to provide personal data correctly and truthfully (during registration, in the User Account, or when placing an order) and must notify the Seller without undue delay of any changes to their personal data.

    9.5 The Seller may entrust the processing of the Buyer’s personal data to a third party as a data processor. Except for persons delivering goods, personal data will not be disclosed to third parties without the Buyer’s prior consent.

    9.6 Personal data will be processed for an indefinite period of time. Personal data may be processed electronically in an automated manner or in printed form in a non-automated manner.

    9.7 The Buyer confirms that the personal data provided are accurate and that they were informed that the provision of personal data is voluntary.

    9.8 If the Buyer believes that the Seller or the processor (pursuant to Section 9.5) is processing personal data in a way that is contrary to the protection of the Buyer’s private and personal life or contrary to law, especially if the data are inaccurate with regard to the purpose of their processing, the Buyer may:

    9.8.1 request an explanation from the Seller or the processor,

    9.8.2 request that the Seller or the processor remedy the situation (in particular, blocking, correcting, supplementing, or destroying personal data).

    9.9 If the Buyer requests information about the processing of their personal data, the Seller is obliged to provide such information. The Seller may require a reasonable fee for providing this information, not exceeding the costs necessary for providing the information.

    10. Sending Commercial Communications and Cookies

    10.1 The Buyer agrees to the sending of information relating to the Seller’s goods, services, or business to the Buyer’s email address, and further agrees to the sending of commercial communications by the Seller to the Buyer’s email address.

    10.2 The Buyer agrees to the storage of cookies on their computer. If a purchase on the Website can be made and obligations under the Purchase Agreement can be fulfilled without storing cookies, the Buyer may withdraw this consent at any time.

    11. Delivery of Correspondence

    11.1 Correspondence to the Buyer may be delivered to the Buyer’s email address.

    12. Final Provisions

    12.1 If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship shall be governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.

    12.2 Should any provision of these Terms and Conditions become invalid or ineffective, such invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid one. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

    12.3 The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.

    12.4 An annex to these Terms and Conditions is the model withdrawal form.

    12.5 Seller’s contact details:
    Address for correspondence: Janov 11, 56955 Janov u Litomyšle
    Email: info@plasti-co.cz
    Telephone: +420 463 035 466

    In Janov, on 05 October 2024

    Annex: Model Withdrawal Form

    WITHDRAWAL FROM THE PURCHASE AGREEMENT
    (According to Section 1820(1)(f) of the Civil Code and Government Regulation No. 363/2013 Coll.)

    Notice of Withdrawal from the Contract

    Recipient:
    Zdenko Todorović
    Janov 11, 56955 Janov u Litomyšle
    Email: info@plasti-co.cz

    I hereby notify that I am withdrawing from the purchase agreement concerning the following goods:

    Name of goods: ……………………………………………………………

    Date of order: ……………………………………………………………

    Invoice number: ……………………………………………………………

    Refund payment to account number: ……………………………………………………………

    Name and surname: ……………………………………………………………

    Delivery address: ……………………………………………………………

    In …………………… on ……………………

    Signature (if submitted in printed form):
    …………………………………………………